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Refund Policy

Effective Date: | Last Updated:

Review our refund rules, validity limits, and cancellation guidelines.

General Platform Policies

Purchase Methods Available

  1. One-Time Purchase: Buy Platform Credit Points on-demand whenever required.
  2. Monthly Subscription: Automatically receive a scheduled allotment of CP each month.
  3. AutoPay: Restock CP automatically when your balance drops below a threshold.

Consumption & Validity Rules

  • Validity Period: Platform Credit Points are valid for 180 days from the date of purchase. Refund eligibility is restricted to the first 30 days.
  • FIFO Consumption: System consumes oldest active purchased CP first.

Refund & Cancellation Policies

Paddle MoR (Merchant of Record) Refunds

  • Submitted within 30 days of the purchase date.
  • Unused balance must be greater than 500 CP.
  • Eligible requests will be forwarded directly to Paddle MoR (Merchant of Record).

Cashfree Payments Refunds

  • Submitted within 30 days of the purchase date.
  • Unused balance must be greater than 200 CP.
  • Processing charges retained by payment gateway are generally non-refundable.

Bonus & Promotional Platform Credit Points

Promotional or bonus Platform Credit Points carry no cash value and are strictly non-refundable.